Welcome to browse the online shopping terms and conditions of YOU N ME FLORAL CO., LTD. (our company) and HTTP://WWW.YOUNMEFLORAL.COM (this website)
The company will strive to ensure that flowers and non-flower floral products are consistent with the pictures provided on this website. However, flowers may change due to supply and natural environmental factors, so the company will notify you on or before the product delivery date. Arrangements by your interested parties. Our company reserves all final product design rights
The selling prices and discounts of all products are subject to the information currently displayed on this website.
All items are billed in Hong Kong dollars.
You must complete the required information on the online billing form to conduct online transactions.
After receiving your order information, our company will make final confirmation and arrange delivery or self-pickup as soon as possible based on the supply of the goods.
The Company reserves the right to change the prices of floral arrangements without prior notice. All orders are subject to the Company’s sole discretion and are subject to confirmation of stock availability.
After your online transaction is completed, we will send a shopping receipt to your email address, but all orders are subject to the availability of relevant floral products before final confirmation.
After confirming the order, if you notify us of a change of address during the delivery of floral goods, our company reserves the right to charge you additional delivery fees.
All orders are subject to the availability of relevant floral products before final confirmation. If our company is unable to provide any floral goods or services on your order, we will notify you by phone or email on or before your requested delivery date to arrange a refund (the refund amount is limited to the amount at the time of ordering the goods) .
Our company is committed to ensuring that the flower bouquets you order are delivered to your designated delivery location in the freshest condition. However, the freshness of the flowers may change due to weather or other natural factors, so the standards are based on the goods delivered to the destination. The photos of the goods shall prevail. Our company staff will take pictures of the goods at the destination and send them to the WHATSAPP, LINE or EMAIL address you provided (only applicable to the communication software of these three parties). If you find any unnatural damage (i.e. the situation is abnormal) Different from the photos sent), the damage must be taken within 1 day and sent to MARKETING@YOUNMEFLORAL.COM. The goods quality officer will immediately investigate the cause of the damage. The investigation is usually completed within three days, and you will also After receiving our investigation results, if it is found that the unnatural damage was caused by our company, our company will definitely make appropriate refund or replacement arrangements (all decisions made by our company shall prevail)
If you receive non-flower flower arrangements, you must check whether the ordered goods are damaged. If you find that the goods are damaged, please notify our company's MARKETING@YOUNMEFLORAL.COM by email within 3 days from the delivery date to arrange for the replacement of the goods.
Except for the refunds or returns listed in items 8 and 9 above, our company and this website do not assume any responsibility for direct or indirect risks, losses and damages caused by your use of this website for transactions, and you should bear it yourself. risk.
Our company will try our best to ensure that the goods are delivered to that address on the delivery date based on the address you provided. If the goods exceed the delivery date due to your reasons (2 days for flowers and floral arrangements) or (7 days for non-flowers and floral arrangements) If the delivery is still unsuccessful, the company reserves the right to reject any request for a refund.
In the event of any dispute arising from refund or return, the Company reserves the right to make the final decision.
If our company is unable to accurately provide the goods you need due to force majeure (including but not limited to natural disasters, fires, floods, accidents, riots, wars, government policies, strikes or any situation beyond our control) or The company will not assume any responsibility or compensation for any services provided.
You must acknowledge that the content provided on this website, including but not limited to: text, files, music, sound files, photos, videos, graphics or advertising content is only for you to browse online and is protected by copyright, trademark, patent or other rights. Intellectual property legal protection. You may download content protected by intellectual property rights only for private or non-commercial use. You must keep the entire content and may not reproduce, copy, distribute or create derivative works from the downloaded content without the prior written consent of this website.
You may not use the contents of this website for illegal purposes. You are solely responsible for the information transmission process. This website reserves the right to prohibit any illegal behavior that is harmful to the company and third parties, but the company, this website and its employees will not bear any responsibility or loss for your online behavior or inaction. You must abide by local and overseas laws and shall not engage in illegal activities including but not limited to the following:
Activities that infringe on others' privacy and damage reputation, such as defamation, slander, harassment, stalking, threats, etc.; and
Produce and disseminate inappropriate, abusive, defamatory, infringing, obscene, immoral or illegal information.
The Company reserves the right to amend these Terms and Conditions at its absolute discretion.
In case of any dispute, the company reserves the right to make the final decision.
The company may modify or cancel the terms of gifts or gift commitments issued to any organization at its own discretion. The company has the final right to make the decision and will not provide any notice to its organizations or customers.
