Fresh flowers and plants are perishable items custom-prepared for each order. Therefore, unless the product arrives severely damaged, all sales are final and we do not accept returns, exchanges, or refunds due to personal preference, natural color variations, or recipient refusal.

We take pride in our floral quality. In the unlikely event that your flowers arrive severely damaged or wilted upon delivery:

• Please take clear photos of both the entire arrangement and the damaged area within 2 hours of receipt.
  
  
• Send the photos along with your order number via WhatsApp to +852 5441 2626 immediately.
  
  
• Once payment is completed, we do not accept order cancellations for any reason. If you need to change the delivery date, please notify us at least 48 hours prior to your scheduled delivery. We can assist with rescheduling provided that the floral materials have not yet been procured or prepared.

• Standard Days: Requests for cancellation or rescheduling must be made at least 48 hours prior to the scheduled delivery date. If floral materials have not yet been procured, we can reschedule or process a refund (less administrative fees).
  
  
• Within 48 Hours: As flowers are specially procured and prepared in advance, cancellations or refunds are not accepted within 48 hours of the delivery date.
  
  
• Peak Seasons: Orders placed for Valentine's Day, Mother's Day, and peak holidays are strictly non-cancellable and non-refundable once confirmed.

Approved refunds will be processed and returned to your original payment method (FPS, PayMe, or Bank Transfer) within 5 to 7 business days.